Company Policy

• Commitment: We strive to constantly supply quality products at everyday low prices. Customer satisfaction is our #1 priority.

• Order: Most orders are shipped on the same day if received before 2:00 p.m. Pacific Standard Time or the following business day. Back orders will be shipped as soon as available. Please notify us if you want to cancel your back orders.

• Payment: We accept payments by credit card, money order, certified check, PayPal, wire transfer and Letter of Credit.

• Shipping: We ship worldwide via UPS, U.S. Postal Service (USPS) and other common carriers. www.GoAcupuncture.com offers free shipping for orders over $75.00 to the continental U.S. states. Free shipping does not include Alaska, Hawaii, Armed Forces, U.S. Virgin Islands and International Destinations. A flat rate of shipping $8.75 applies to U.S. continental orders under $75.00. Certain specified large or heavy items such as medical furniture, paper products are not covered with free freight; but charged by actual weight through standard shipping. Items shipped to the destination of California are subject to sales tax. It normally takes 5 business days for merchandise to get to the east coast; 1-2 days to the west coast and 3-4 days to the other areas. Expedited services are available at purchaser's own option and expense. Please allow 5-7 days for express international delivery; and 7-10 days for priority delivery.

• Warranty: UPC Medical Supplies, Inc. provides most products with 1 year limited warranty. Please see products for detail.

• Return and exchange: All returns and exchanges must be kept in new condition and arranged by notifying us in advance. We'll refund your original purchase price less 15% restocking fee and the actual shipping cost. No return or exchange is allowed after 30 days of your purchase. Certain items are not returnable upon opening such as software and books.

• Damage and loss claim: Please contact us in case of any damage or loss of merchandise at the time of delivery. Please do not discard the original box(es) from any damaged or loss shipment. Meanwhile file your claim with UPS or to other common carriers.

• Modification: Prices and items may change without prior notice. Some items may appear slightly different from the pictures shown online.